Delivery & Returns
Last updated: 01.10.2026
We want every Pink Moon Parcel to arrive safely and beautifully presented. Here’s everything you need to know about delivery, cancellations and returns.
Delivery
Every parcel is carefully curated and hand-wrapped in our UK studio.
Processing: Please allow 2–3 working days for us to prepare and dispatch your order.
UK Delivery: Orders are sent using Royal Mail tracked delivery. You will receive tracking information by email once your order has been dispatched.
Delivery times are estimates and may vary during busy periods, weekends, bank holidays or circumstances outside our control.
Please make sure the delivery address is correct when placing your order. We cannot be responsible for delays or failed delivery caused by an incorrect or incomplete address provided at checkout.
Cancellations & Returns
For most online purchases, you have the right to cancel your order within 14 days of receiving your parcel, without giving a reason.
If you wish to cancel, please email hello@pinkmoonparcelshop.co.uk with your order number. Once you have told us you wish to cancel, you normally have a further 14 days to return the item.
Condition of returned items
Please return unwanted items unused and, where possible, in their original packaging with any tags or labels intact.
You may handle an item as reasonably necessary to check its nature, characteristics and functionality. If an item has been handled beyond what is reasonably necessary and its value has been reduced as a result, we may make an appropriate deduction from your refund where permitted by law.
Unless an item is faulty, damaged or incorrect, you will be responsible for the cost of returning your unwanted parcel.
Personalised & Perishable Items
The usual cancellation right may not apply to items that are clearly personalised or made to your specifications, or certain goods that are liable to deteriorate or expire quickly.
Where this applies, we will make this clear on the relevant product listing.
These exceptions do not affect your legal rights if an item is faulty, damaged, incorrect or not as described.
Damaged, Faulty or Incorrect Orders
If your parcel arrives damaged, faulty, incorrect or not as described, please contact us at hello@pinkmoonparcelshop.co.uk as soon as reasonably possible.
Please include your order number and, if possible, a photograph of the parcel and the affected item. This helps us investigate the issue and arrange an appropriate solution.
Depending on the circumstances, this may include a replacement, repair or refund.
Nothing in this policy affects your statutory rights under UK consumer law.
Refunds
Once we have received your returned item, we will process your refund within 14 days, using the original payment method where possible.
For cancellations under your statutory cancellation rights, the refund will include the cost of standard delivery originally paid, where applicable. If you selected a more expensive delivery option, we are generally only required to refund the cost of the standard delivery service.
Contact
Pink Moon Parcel Shop
25 Beccelm Drive
Crowland
PE6 0AG