Privacy Policy

Last updated: 01.10.2026

At Pink Moon Parcel Shop, we respect your privacy and take care of the personal information you share with us.

1. Who We Are

Business Name: Pink Moon Parcel Shop (owned and operated by Janina Simanaviciute)
Address: 25 Beccelm Drive, Crowland, PE6 0AG
Email: hello@pinkmoonparcelshop.co.uk

We are responsible for your personal information when you shop with us or contact us.

2. Information We Collect

Depending on how you use our website, we may collect:

  • Your name, email address and delivery/billing address

  • Recipient names and delivery details where you provide them for a gift order

  • Order and purchase information

  • Payment information needed to process your order

  • Information you provide when contacting us

  • Basic website and cookie information where applicable

We do not need your full payment card details because payments are processed through our payment providers.

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Take payments and provide order updates

  • Respond to questions and customer service enquiries

  • Handle returns, refunds and complaints

  • Keep appropriate business and financial records

  • Prevent fraud and protect our website

  • Meet our legal and tax obligations

We only use your information where we have a lawful basis to do so, such as fulfilling your order, complying with legal obligations, pursuing legitimate business interests, or where you have given consent.

4. Who We Share Information With

We may share necessary information with trusted service providers who help us run our business, such as:

  • Payment providers

  • Delivery and postal services

  • Website and hosting providers

  • Professional advisers where necessary

  • Authorities where we are legally required to do so

We do not sell your personal information to third parties.

Some of our service providers may be located outside the UK. Where personal information is transferred outside the UK, we ensure appropriate safeguards are in place to protect it as required by law.

5. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes explained in this policy.

We may retain order and financial records for the periods required by UK tax and accounting laws. Other personal information will be kept only for as long as necessary for the relevant purpose or where we have a legal reason to retain it.

6. Your Rights

Depending on the circumstances, you have rights regarding your personal information, including the right to:

  • Ask for a copy of your information

  • Ask us to correct inaccurate information

  • Ask us to delete information where there is no lawful reason for us to keep it

  • Object to certain uses of your information

  • Ask us to restrict certain processing

  • Withdraw consent where we rely on consent

To exercise your rights, please contact us at hello@pinkmoonparcelshop.co.uk.

7. Cookies

Our website may use cookies and similar technologies to make the website work, remember preferences and, where applicable, understand how visitors use our website.

Where non-essential cookies require consent, you will be given the appropriate choice before they are used.

8. Keeping Your Information Safe

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Complaints

If you have concerns about how we use your personal information, please contact us first at hello@pinkmoonparcelshop.co.uk so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO).

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.